Lemongrass Play

Deliveries: 

– All national deliveries will be Free for orders above Rs. 3000. 
– Deliveries below Rs. 3000 will be charged at Rs. 250 for national  orders. 
– International Shipping Charges will be calculated as per destination and weight of Package. A calculator for the same will be provided on the check out page OR estimated Shipping charges displayed. 
– Please note, we will not be able to provide an estimate of custom duties – region wise so shipping is exempt from those charges.
– In case of Returns/Exchanges (Upon request or Change of mind) Delivery charges will have to be born by the customer.

RETURN/EXCHANGE POLICY:

At Tasneem Fabrics, each fabric we supply goes through strict quality check from multiple hands ensuring accurate measurements, defect-free fabric or prints, undamaged and unworn condition.

1. RETURNS or EXCHANGE

In rare cases, where you wish to return or exchange full or partial order either because order is not as per the specifications, you may place a request for return or exchange by sending us an email at Tasneemsilkfabrics@gmail.com / support@Tasneemfabrics.pk with your order number in subject, image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order. The refund shall be subject to conditions detailed in clauses no 1 and 2.

Note: Products other than  2.5 mtr cutting or bought on Sale are not returnable or exchangeable unless defective. 

1. When Product is Defective or Damaged

1.1. REFUND POLICY

1.1.1. In all instances of returns covered under clause 1.2, customer shall get full refund against the returned products.

1.1.2. Discounts on a bulk order valued Rs20,000 or above, shall be adjusted on pro-rata basis and shall be applicable on the actual net value of order after return.

1.1.3. Tasneem shall arrange pickup from your delivery location (only if the courier partner has this service). Pick-up location has to be the same as per shipping address. In case our logistics partner is not able to cover the pick-up location; the customer shall return the package by Pakistan Post, and share a scanned copy of the receipt via email/WhatsApp. Tasneem shall refund shipping charges as per the Pakistan Post

1.2. COVERED as Defect or Damaged

1.2.1. Substantially inconsistent visual appearance in terms of print, texture or colors is visible right at the time of product first unpacked. (E.g. totally wrong color or print)
1.2.2. The fabric is abruptly torn and is not usable.
1.2.3. The structure is loosely woven in part or areas, or weave is damaged or torn.
1.2.4. Yardage varies from standard measurement.

1.3. NOT COVERED as Defect or Damage

1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric is clearly mentioned on respective product page.
1.3.3. Any fabric ordered below 2 meters of measurement doesn’t qualify for return.

1.4. Exchange

1.4.1. Any request of exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.
1.4.2. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.

1.5. Conditions of Returned Products

1.5.1. The tags on the product should be intact.
1.5.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
1.5.3. The item needs to be returned along with the original packaging.

1.5.4 Sale products will not be returnable or exchangeable except in case of defect.

2. When Customer Changed His/her Mind, or Did Not Like The Product

2.1. Refund Policy

In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wish to return part or whole of the order (not applicable in case of fabrics measuring below 2mtrs), Tasneem shall accept returns for the rest of the fabrics, given that returned products qualify the conditions mentioned in clause 2.2. In such cases, customer shall bear the full shipping charges, and there shall be no reverse pick-up facility to avail. The refund shall be processed within 10-15 days from the date of receipt of returned order back at the shipping source.

2.2. Conditions of Returned Products

2.2.1. The tags on the product should be intact.
2.2.2. The product should be unwashed, unused, unstitched and in an undamaged condition.
2.2.3. The item needs to be returned along with the original packaging.

1. CANCELLATION
2. You can cancel an order until it has not been shipped out of our Warehouse which is notified through an email within 24 to 48 hours from placing an order. This includes items purchased on sale also. Any amount paid shall be credited back into the requested bank account.
3. You can modify the shipping address of your order before we have processed (packed) it, by calling us on our customer care number.
4. You can cancel the order by calling us on the customer care number.
5. If you had selected Cash on Delivery at the time of placing order, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

If you still have any query about our Returns & Exchange policy kindly drop us an email at sales@Tasneemfabrics.pk, we will reply you within 1-2 working days